Skip to content

Cart

Your cart is empty

Article: INTERNAL SALES & CUSTOMER SERVICE

INTERNAL SALES & CUSTOMER SERVICE
Melbourne

INTERNAL SALES & CUSTOMER SERVICE

PREMIUM NATURAL HEALTH, BEAUTY & WELLNESS BRANDS

FULL TIME

  • Combine your sales & customer service skills with your passion for natural health
  • Work from our amazing Fitzroy office with gym/wellness centre, café, rooftop area & more!
  • Be part of an ethical, trusted & successful Australian family-owned business

 

About You

You would like to combine your success and experience in Sales and Customer Service, with your passion for natural health & wellness. Determined to succeed, you have a "can do" positive attitude, with a high level of self-motivation.  Your ability to work proactively is complimented by your exceptional time management and organizational skills. You live and breathe health and wellness, and have an excellent knowledge of clean, plant-based products and ingredients. 

Your business or natural health related qualifications, whilst not mandatory, will enhance your opportunity to be successful in your application and future success in the role.

 

About Planet Health

Established for close to 30 years and with sales in Australia, New Zealand, Singapore and the United Kingdom, Planet Health is a highly respected and trusted brand owner, marketer and distributor of premium quality natural health, beauty, and wellness brands.

100% Australian & family owned, our brands include VITUS ‘Wholefood Nutrition’ and QSILICA ‘Beauty from Within’, which are both fully owned company brands. We are the exclusive national distribution partner for Australian Bush Flower Essences, Biokap Hair Colours, Absolute Essential Oils, Watson & Son Manuka Honey and Sven's Island therapeutic skincare. We also have exciting plans to launch additional exciting new brands and products in 2025, and beyond.

 

About the role

Due to an Internal promotion within the business, we have an amazing opportunity based exclusively at our vibrant Fitzroy office. This is a permanent, full-time role – 38 hours per week, Monday – Friday.

Working closely with likeminded team members, your key responsibilities will include:

  • Providing a ‘first class’ Planet Health customer experience for all customer interactions
  • Accurate and timely processing of incoming orders in a busy team environment
  • Planning, follow up, database management including CRM
  • Professional phone and video communication to encourage customer engagement & commitment
  • A focus on the successful introduction of new brands, products and promotions
  • Prompt attention to incoming phone calls, emails and processing orders
  • Key Account support as required, inclusive of preparing product submissions online and via new product submission forms etc
  • Efficiently supporting our Sales & Distribution function overall, with the execution of various administration tasks and customer service responsibilities

In addition to your obvious skillset and experience you will display the following: 

  • Energy, drive, enthusiasm, and an exceptional work ethic
  • Success within a customer service/internal sales role
  • An ability to thrive in a passionate and professional team environment
  • Professional and clear communication skills, both written and verbal 
  • A desire to contribute as a key team player whilst pursuing career development 
  • Very efficient and accurate data entry skills, with a strong eye for detail.
  • Proficiency in MS Office and CRM platforms (experience with Shopify is an advantage).
  • Experience in the natural health, wellness & beauty industry and ideally an alignment and understanding of the benefits of a plant-based lifestyle

 

About the opportunity 

As a key member of our team, you will enjoy working with our talented, experienced, professional, and friendly team of like-minded people. Reporting directly to our Sales Director, you will embrace and benefit from the support and direction provided, which will include initial and ongoing training.

We offer a competitive salary package, staff vouchers for free products and a generous staff discount offered on our entire range of amazing products. 

If you have a healthy passion for customer service, sales and wellness and would like an opportunity to discuss the possibility of joining Planet Health, please submit your highly confidential resume to careers@planethealth.com.au to the attention of Andrew Harwood. 

Please note that applications will close on Friday February 28th, 2025 

 

www.planethealth.com.au

www.vituswholefoods.com

www.qsilica.com

 

Recruitment Agencies please note: This recruitment is being managed directly by Planet Health. We will reach out to preferred agency partners should we require additional talent options. Your respect for this process is much appreciated.

Leave a comment

This site is protected by hCaptcha and the hCaptcha Privacy Policy and Terms of Service apply.

All comments are moderated before being published.

Read more